Loan Operations Manager

Executes all loan database processes between the International Organization for Migration "IOM", the LIRS resettlement system "IRIS", and the LIRS loan system, including resolution of all reconciliation issues, credit reporting, and other control activities.

1. Master complexities and requirements of IOM memorandum of understanding "MOU", and manage LIRS loan data to comply with the MOU requirements. 
2. Interface with IOM, IRIS, credit bureau and LIRS resettlement and accounting staff to resolve issues and differences. 
3. Insure integrity of loan system data by testing it and adjusting it as necessary.
4. Provide manager with reconciled audit trail of all processes and adjustments each month.  Ensure appropriate written approvals are obtained when needed.  Provide appropriate documentation to support transactions, and adequate electronic log of transactions in loan system.
5. Manage monthly client statement process, and relationship with printer vendor to ensure timely and accurate communications with clients.
6. Research and resolve bad addresses for loan clients.
7. Communicate and anticipate effects of work that impact others in the loan unit, and adjust work patterns to smooth-out workloads as needed.
8. Process all incoming loans related mail - resolve or distribute issues as appropriate.  Track all issues requiring follow-up with clients.
9. Serve as back up for the Loan Counselor function including answering the telephone during peak periods and absences, responding to client inquiries, and handling payments over the phone.
10. Serve as back up for the travel loan assistant function including transcribing and assigning voice mail messages and maintaining log of telephone inquiries.
11. Perform other job-related duties as assigned.

1. Commitment to LIRS's core mission and values and an ability to model those values in relationship with colleagues, and partners
2. Bachelor's degree in accounting preferred; accounting experience required
3. Demonstrated problem-solving skills, with evidence of good judgment and attention to detail
4. Knowledge of the Fair Credit Reporting Act and the Fair and Accurate Credit Transactions Act desirable
5. Highly proficient in using Microsoft Office applications
6. Excellent oral and written communication skills; ability to present complex information easily and accurately
7. Ability to anticipate priorities and work independently, while organizing work in view of deliverables required of the team; proficiency in carrying out multiple tasks efficiently, accurately, and on deadline
8. Demonstrated ability to work as part of a team with commitment to proactively take initiative in resolving issues to achieve goals; desire to serve and support others