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Quality Assurance Coordinator

Location:Baltimore, MD
Salary Range:Grade 23
Benefits:An excellent benefit package is offered
Employment Type:Full Time
Description:The Quality Assurance Coordinator ensures that high quality services exist within Children's Services, this position will oversee all internal quality control of the unit, and monitoring and evaluation of partner sites to maintain consistence and reliability.  The Quality Assurance Coordinator will analyze outcomes, manage policy and procedure updates, maintain compliance with the P&P through monitoring, oversee research and evaluation implementation, develop and coordinate education and training activities for all programs within LIRS CS and implement and manage the Unit's Total Quality Management Plan.
  1. Develop, manage, implement and evaluate Children's Services' Total Quality Management Plan; including desk and on-site monitoring, which identifies outcome based quality management processes, evaluates services, identifies gaps, and determines if services are meeting the needs of children.
  2. Lead annual monitoring visits with foster care and family reunification programs to ensure federal, state compliance and LIRS child welfare best practices. Continually review monitoring tools, write and submit site visit monitoring reports and complete non-compliance action plans based on federal policy requirements.
  3. Initiate and manage data collection and analysis of data outcomes on a variety of program implementation aspects and trends for all of Children's Services programs and recommend programmatic decisions are made by LIRS CS and its partners based on sound data and consistent with best practices.
  4. Manage, prepare and submit a variety of LIRS Children Services reports by analyzing network data, determining trends and reporting data to Children Services partners and federal funders.
  5. Research and examine universal child welfare best practices to ensure effectiveness and efficiency within all the children services programs.
  6. Coordinate the dissemination of all new federal policies and procedures to ensure accurate dissemination of guidance is provided to LIRS Children Services and throughout our partner network.
  7. Develop, coordinate and manage the integration of continuing research of LIRS CS programs through surveys and research partnerships to ensure systematic evaluation of programs which will inform and improve practice of LIRS Children Services.
  8. Collaborate on the plan for new site assessments to evaluate the development of new partnership in providing service with LIRS CS. 
  9. Develop and coordinate the training needs for LIRS CS and partners regarding compliance with federal mandates and quality foster care and family reunification services for migrant and refugee youth and other areas of need.
  10. Provide ongoing support and technical assistance enhancing best practice models through our partners in working with children.
  11. Attend quarterly meetings with various funders (ie. ORR/DRA/DUCS etc)
  12. Implement corrective action plans and  follow-up with LIRS Child Specialists and affiliates on non-compliance action plans to ensure programmatic compliance.
  13. Identify and report to Children Services unit on developing trends, best practices and challenges as they emerge.
  14. Represent LIRS CS at assigned external meetings, trainings, presentations or groups.
  15. Engagement in ongoing professional development.
  16. Engagement in agency-wide activities and initiatives including all-staff meetings, working groups or task forces and implementation of strategic initiatives.
  17. Other duties as assigned by supervisor
  1. Deep commitment to LIRS's core values and ability to model those values in relationships with colleagues and partners.
  2. Master's degree in Social Work or related field required
  3. At least two years of experience with monitoring and evaluation
  4. Experience in child-welfare preferred
  5. Ability to manage multiple projects simultaneously
  6. Cross-cultural or international experience
  7. Excellent oral and written communication skills
  8. Proficiency with Microsoft Office applications required
  9. Ability to travel to sites and attend relevant conferences.
  10. Experience with and commitment to working in a very diverse workforce.
  11. Appreciation and respect for Lutheran beliefs and values, church member motivations and sensitivities.
  12. Ability and willingness to travel approximately 15% - 20% of the time.
  13. Ability to monitor sub-recipients' compliance with terms of contract.
  14. Familiarity in working with foreign born adolescents and strong interpersonal skills appropriate for operating and communicating effectively this population.
  15. Ability to coordinate trainings and provide technical assistance to foster care and family reunification programs throughout the nation.
  16. Possess discretion to identify and ability to resolve problems in a timely manner and effectively manage multiple actions with attention to detail.
  17. Demonstrated ability to work independently, establish priorities and exercise sound judgment in response to situations that are highly complex, sensitive and confidential.
  18. Strong computer skills, particularly in data collection, management, and analysis. 

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