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Knowledge Manager

Location:Baltimore, MD
Salary Range:Grade 25
Exempt/Non-Exempt:Exempt
Benefits:An excellent benefit package is offered
Employment Type:Full Time
Office:Baltimore
Description:The purpose of the Knowledge Manager is to champion agency-wide knowledge sharing, so that LIRS's know-how, information and experience is shared internally and through our network of partners and stakeholders.
Duties: 
  1. Promote knowledge sharing through the organization's operational business processes and systems by, among other actions, strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchange of information across systems.
  2. Working with staff in the different knowledge areas, define specific classification of materials, including the principles that underlie such classification and custom descriptive metadata; implement standards and processes for taxonomy development and maintenance
  3. Help monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/ opportunities; perform regular research and usability analyses as needed; propose changes or adjustments based on those assessments
  4. Provide support for the establishment and nurturing of communities of practice, including workshops, one-on-one guidance, and troubleshooting; share experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing, including preparation of case studies.
  5. Help disseminate information about the organization's knowledge sharing program to internal and external audiences, including organizing knowledge sharing events (such as knowledge fairs, site visits, interviews), maintaining communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of brochures/presentations
  6. Promote collaborative tools such as activity rooms to facilitate sharing of ideas and work among internal teams and external partners.
  7. Engage in ongoing professional development.
  8. Engage in agency-wide activities and initiatives including all-staff meetings, working groups or task forces and implementation of strategic initiatives.
  9. Handle additional related projects as necessary.
Qualifications: 
  1. Deep commitment to LIRS's core values and ability to model those values in relationships with colleagues and partners.
  2. Master's degree or equivalent experience in information science, library science, social sciences, or related field
  3. At least five years of experience with Knowledge Management in a professional environment, demonstrating progressive responsibility
  4. Experience working with staff to organize and design knowledge frameworks - for content, learning, sharing and collaboration
  5. Understanding of and experience with a nonprofit environment preferred; demonstrated ability to support a large and complex national organization
  6. Strong working understanding of both digital and traditional information management systems, and an ability to work closely with technical partners in the Information Technology team
  7. Demonstrated ability to grasp essential knowledge categories for the business of the organization, and to provide leadership in developing readily accessible systems to manage information and knowledge
  8. Strong organizational and project management skills, including development of project timelines, tracking and monitoring, and documentation.  Ability to maintain administrative oversight of multiple agency processes involving different staff teams
  9. Excellent information management skills, including strong skills with spreadsheets, relational databases, and presentation software (including Microsoft Office Suite).  Ability to organize complex data and a high volume of documented information. Ability to plan for shift to future shared technology platforms.
  10. Excellent problem-solving skills; proactive innovator; creative in finding ways to appropriately balance rigor and limited resources; creative in selecting and using evaluation indicators that convey a strong story
  11. Excellent written and verbal communication skills.  Ability to draft reports and internal memos, facilitate meetings and discussions, and present to staff and external audiences 
  12. Ability to clearly and succinctly synthesize complex information
  13. Ability to prioritize and work with little supervision, including following through with tasks and assignments over periods of time; excellent time management skills and the ability to meet deadlines
  14. Highly developed interpersonal skills; skilled in problem solving, negotiation, and diplomacy; highly collaborative in approach; tact and discretion in dealing with confidential information; courage and perseverance in pushing for meaningful change
  15. Ability to work well independently and as member of various organizational teams; ability to exercise influence without having line authority; ability to forge effective working relationships across the organization and with people in leadership roles
  16. Highly organized with meticulous attention to detail


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