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Program Manager for Quality

Location:Baltimore, MD
Benefits:Excellent Benefit Package Offered
Employment Type:Full Time
Description:If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Assistant Director for Core Programs, the Program Manager for Quality is responsible for managing the compliance activities of the Reception and Placement (R&P) and Matching Grant (MG) programs in accordance with the Bureau of Population, Migration, and Refugees (PRM), the Office of Refugee Resettlement (ORR), and LIRS guidelines. The Program Manager will oversee development and implementation of the R&P and MG monitoring framework to ensure provision of timely and quality services to refugees and migrants. The Program Manager will supervise two Program Coordinators for Quality and two Program Monitors.


Key Areas of Responsibility


  • Maintain up to date and detailed knowledge of R&P and MG program requirements. 
  • Develop and maintain data, information, and analysis on monitoring outcomes and trends for the R&P and MG programs.
  • Provide Core Programs unit with timely and relevant updates on monitoring trends.
  • Create and maintain effective monitoring tools and protocols to assess compliance with federal contracts and promote practices which exceed program requirements.
  • Design and provide network-wide training and technical assistance around monitoring and evaluation and quality assurance.
  • Provide supervision and programmatic guidance to Quality team who conduct monitoring for the LIRS affiliate network.
  • Manage the monitoring schedule for LIRS site monitoring visits and desk audits.
  • Review LIRS site monitoring reports and desk audit reports.
  • Provide support during the PRM and ORR monitoring of affiliates, including site preparation, review of pre-monitoring questionnaires, and responses to PRM and ORR monitoring reports.
  • Conduct and/or join site monitoring visits to test and improve monitoring systems and tools and to provide ongoing training to program coordinators.
  • Identify and report on monitoring and program trends to gather an overall understanding and assessment of the resettlement environment, identify areas of strength, best practices, and challenges, and to inform network training and technical assistance needs.
  • Develop tools for affiliates to conduct self-monitoring.
  • Coordinate with RCUSA partners to ensure consistency in monitoring protocols, tools, and technical assistance.
  • Coordinate and collaborate with all Core Programs teams including the Program Manager for R&P and Program Manager for MG on program needs as identified through monitoring trends.
  • Other duties to support Core Programs and other LIRS departments, as assigned by supervisor.




Qualifications and Requirements:


  • Undergraduate degree in social work, social sciences, non-profit management or related field in combination with a minimum of 3-5 years of relevant experience and supervisory experience.
  • Experience conducting site monitoring and developing monitoring tools and protocols.
  • Experience in a local resettlement office or a national office of a resettlement agency required; prior experience with Reception and Placement and/or Matching Grant programs preferred.
  • Excellent writing and editing skills.
  • Experience working with refugees, immigrants or limited English speakers.
  • Experience in interpreting contract compliance and providing training and technical assistance to service providers and staff.
  • Strong interpersonal and skills with ability to establish effective relationships with colleagues and partners.
  • Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
  • Proficiency in Microsoft Office applications, knowledge in database management and other computer applications.
  • Deep commitment to LIRS' core values and ability to model those values in relationships with colleagues and partners.
  • Experience with and commitment to working in a diverse workforce.

Special Position Requirements

  • Ability and willingness to travel 20% of time.


Lutheran Immigration and Refugee Service (LIRS) is a national faith-based organization with an 80-year history, a budget of over $55 million per year, and over 80 headquarters staff. Widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States,LIRS resettles refugees, reunites children with their families or provides loving homes for them, conducts policy advocacy, and advances the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of affiliates.

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